A first class dentistry experience

Experience of dentist practice, I was very pleased with except the reception. I found the reception staff were not overly confident in the information they provided. Also they did not let me know the cost of my dentistry today. Also it would be helpful if I knew how much money I had in my dentistry plan and how much I had spent. I would hope that 5 mins in the dentist chair did not cost me £60 plus. I hope this feedback helps staff and patients. More information from staff would be helpful as patients do not think of everything when they are at dentist as it is not always a pleasant visit.